Once we receive payment and you have signed off on your custom embossing the product will take around 10-12 weeks to complete and be prepared for shipping. Please take into account that shipping could take between 1 and 4 weeks depending on where in the world it’s going to and the customs process on both ends. IMPORTANT FOR USA/CANADA/MEXICO
Due to very high door-to-door shipping costs out of Africa to USA/Canada/Mexico, we've decided to experiment with making 4 bulk shippings of Els & Co. product per annum to our distributor thus cutting back dramatically on shipping costs to you. Here follows the order closing dates as well as shipping dates for 2019:
Orders close on 1 Feb and ship by end of March
Orders close on 15 April and ship by 15 June
Orders close on 1 July and ship by end of August
Orders close on 15 September and ship by 15 November *It takes roughly two weeks for shipments to reach our distributor and be re-packed and shipped to you.
In our production we only use vegetable tanned leather which we spunge dye. Due to this and the nature of leather, unevenness in the colour as well as colour variations from the displayed images will occur. Should you wish for a specific tone in colour please email us with your wishes and we'll give it our best shot.
We guarantee our products for a very long time. But should disaster strike please return your valued article to us and we'll repair it at no additional charge.
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